All orders are shipped from our warehouse in the West Midlands (UK) or Harrow

We use the following delivery methods:

• Royal Mail 48hr Delivery (Est delivery time of 1 to 3 working days) – Free
• Next Day Delivery – £5.99 (Ordered Between Mon-Fri Before 2pm)

All orders will be dispatched within one day of purchase, rest assured that we are only an email or phone call away, for more information be sure to call us on: 07767 109 921 Between 10am – 4pm

RETURNS

All items must be returned to us before a refund or replacement is issued.

At Toxic Tshirts we understand that sometimes you may need to return or exchange a product – to ensure we can support any request for a return or exchange customers need to follow our Returns & Exchange procedures below:

Simply and Easy Policy:

1. Unworn Clothing/Footwear within 30 days will be offered a refund or exchange.

2. Worn LED Footwear only within 60 days will be offered a repair.

If your shoes are not charging or turning on please click ‘Information’ on the top menu, click ‘user manual’ and follow steps to check the battery connections have not become dislodged.

HOW TO RETURN AN ITEM

Please complete the returns section of your invoice which will have arrived with your order. Please make sure you fill in all your details as required so that we can link your return with your original order. If you have misplaced your invoice please include a short note including your name and order number and let us know if you would prefer an exchange or a refund.

Package up your returned item carefully and stick the returns address label provided on the bottom of the invoice to your parcel. Please note this returns label is just an address label and does not cover any postage costs.

All you need to do now is take your parcel to your local Post Office to arrange for them to send it to us. As the returned item is your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery.

As soon as we receive your returned item we will organise the exchange or refund for you and email you to let you know that this has been arranged.

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A Tracking number will be emailed to the qualifying order email address.

Customer support is via email for countries outside the UK. UK Customers can contact us on 07923 007 080

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We currently ship to European Union Countries, USA and Canada

Normally items will be delivered in one package, depending on the size of the order