Customer Support

Please look through commonly asked questions.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

At most we provide a 7 day Working Day Delivery on items not in stock. Normally for the UK depending on the delivery option chosen

How do I create an account?

Select My Account at the top of the page.
Enter a valid email address in the register box. Then Click Register
A link to set a new password will be sent to your email address
Click on that link then add a new memorable password

How do I change my shipping address?

For Customers (My Account Page)

Log in to your account on the store.
Go to the My Account page.
Click on the Addresses menu item.
Click the Edit link next to the shipping address.
Enter the new address details and click Save Address.

Note: For subscriptions, you can also change the address on a specific subscription by going to My Account > Subscriptions > View > Change Address.

During Checkout

If you have not yet placed the order, you can change the shipping address during the checkout process:

On the checkout page, look for the option to Ship to a different address?.
Check the box and enter the new shipping address.
Ensure your billing address is correct, as the shipping address can be different.

How do I track the status of my order?

Yes, our website includes functionality for order tracking, allowing customers to enter their Order ID to check the status of their delivery.

Will you keep my credit card information on file?

We do not store or keep any of your credit or debit card details on our website. All payments are processed securely through trusted third-party payment providers using encrypted technology to protect your information. Your financial details remain private and are never saved on our servers.

Do you charge sales tax?

Currently we do not charge sales tax. When we do you will be informed at checkout

Do you ship to my country?

We currently ship to Spain, United Kingdom and the USA

Will my items come in one package?

All orders are shipped in one package, wherever possible

If you need to swap an item

Returns and Exchanges

What is your returns policy?

Thank you for shopping with Toxic Tshirts]. We hope you love your purchase. If you are not satisfied, you have 14 days from the day you receive your item to notify us that you wish to cancel your order.

Conditions for Return:

Items must be returned in their original, unused, and unwashed condition with all tags and packaging intact.
Items must not be damaged or soiled.
Please
note: USB Sticks, Retro Gaming Systems cannot be returned as we have had experience with customers copying the files then returning.

How to Return:
Please
contact us at cs@toxictshirts.co.uk to initiate your return. Once we receive
your request, you have an additional 14 days to send the item back to us
at 7 The Chase Dunstall Park Wolverhampton WV6 0WZ United Kingdom.

Refunds:
Once we receive the returned item, a full refund (including standard delivery costs) will be issued within 14 days.

Return Shipping:

Customers are responsible for paying their own return shipping costs.

I received the wrong item

1. Act Immediately and Document Everything

Take Photos: Photograph the item you received, the shipping label, and the packaging, especially if it appears tampered with.
Gather Proof: Locate your order confirmation email, receipt, and bank statement.
Do Not Use the Item: Using the incorrect item may make it harder to return.

2. Contact the Toxic T-Shirts in Writing

Formally Notify Us : Send an email
State the Issue Clearly: State that you ordered Item A but received Item B.
Refuned or Exchange : We can then issue either an exchange or a refund

My order arrived damaged

If your order arrived damaged, immediately document it with photos of the item and packaging. Contact Toxic Tshirts directly for a refund, replacement, or repair.

Where should I mail my authorised return?

7 The Chase Dunstall Park, Wolverhampton, WV6 0WZ

How do I receive customer support?

What do I do if I entered an incorrect shipping address?

Immediately contact customer service to request an address update before shipping. If already shipped, contact the carrier (e.g., UPS, FedEx, Royal Mail) to request a package intercept, redirection, or hold for pickup. If delivered to the wrong address, try visiting the location or notify the us.

Can I change or cancel an order after I've submitted it?

Yes the order can be cancelled. Just login and cancel the order

Yes, contact us via email with your order id

Can I pre-order an item that is sold out?

Yes you will be notified when it will be expected

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